New Shipping Policy: Better Experience, Faster Delivery

 

Fox Thermal is excited to announce significant updates to our shipping policy, designed to enhance convenience, accelerate delivery, and simplify the shipping process for all customers. These changes put customer needs first and support our continued commitment to reliable, responsive service, whether your order is domestic or international.

Domestic Shipping Now Included

For every order shipped within the continental United States, shipping is now included at no extra cost. This update eliminates the guesswork of calculating shipping fees and helps ensure your order arrives quickly and reliably. Our focus is on making your experience seamless from order to delivery—no hidden charges and no shipping surprises.

Introducing Shipping Account Services

For international orders and upon special request, our new Shipping Account Services provide personalized handling: we’ll expertly box and ship your order using your preferred account. This means you can take advantage of negotiated rates and dependable courier services tailored to your needs. Please note, a $10 handling fee may apply for these services. Our goal is to make international shipping straightforward, transparent, and stress-free.

International Orders Simplified

All international shipments will now benefit automatically from our Shipping Account Services program. By managing the shipping process on your account, we ensure smooth delivery across borders and help you avoid delays. You remain in control of shipment preferences and tracking, while we provide expert support every step of the way.

Next Steps

Learn more about our updated shipping services in our Terms and Conditions or speak with our expert team to discuss your specific shipping needs. These improvements are designed to help you enjoy reliable, cost-effective delivery—every time you order.

Ready to experience our new shipping policy? Place your order today and enjoy faster, worry-free delivery!

 

FAQs

Q: Is shipping always included for U.S. orders?
A: Yes! Every order shipping within the continental United States now has shipping included—at no extra cost to you.

Q: Can I use my own shipping account for international orders?

A: Yes, we offer Shipping Account Services for international orders and upon request. When you choose this option, your order will be carefully boxed and shipped using your own shipping account, allowing you to benefit from your negotiated rates and preferred courier. A handling fee of $10 may apply.

Q: How will international shipping work going forward?

A: From now on, all international orders will use our Shipping Account Services, providing shipment through your own shipping account. We will carefully prepare your order and arrange for dispatch using your provided courier details, ensuring you benefit from your negotiated rates and preferred delivery options. You retain full control over shipment preferences and tracking, while our team expertly manages the packing and logistics on your behalf. A $10 handling fee will apply for this mandatory service.

Q: Will I receive tracking information?
A: Yes, whether domestic or international, you’ll receive tracking details to monitor your order’s progress from dispatch to delivery.

Q: Why are these changes happening now?
A: Our goal is to offer a better customer experience and faster delivery, in line with the industry’s best practices and your feedback.